At the middle of the night an older person wearing a facemask entered. He shouted at the other customers who did not wear any face coverings, accusing them as selfish. A quarrel between him and other hostile customers was about to break out. I approached the man and tried to comfort him. The man had just lost his father who died of COVID, and he was depressed. I listened to him and expressed my empathy. The tense situation between him and the other customers was resolved.
Later I also explained to some customers that the man was just trying to protect everybody.
Who said fast-food restaurants do not require good customer care?
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